Terms & Conditions

These Terms and Conditions of Use ("Terms") constitute an agreement between the user and the Instapop platform ("We" or "Company") for the use of our software. This software consists of a monthly subscription service (SaaS). By accessing or using the service, you agree to these Terms. Read them carefully before using the software. Your data will be processed by Instapop, operated by Mulligan Consulting, Unipessoal Lda NIF PT513071520, hereinafter Instapop. This entity is responsible for processing personal data and the entire Instapop platform.

1. SUBSCRIPTION AND SERVICES

1.1 Subscription: By subscribing to our platform, the Customer agrees to pay the applicable monthly fees, as set out in the pricing section of our website.

1.2 Services: The subscription grants the Customer access to our platform, and all the features it offers. We reserve the right to update or modify the Services from time to time.

2. USER RESPONSIBILITY

2.1 Access Credentials: The Customer is responsible for maintaining the confidentiality of its access credentials and for all activities that occur under its account.

2.2 Proper Use: Customer agrees to use the software in accordance with all applicable laws and these Terms. Any misuse of the service will result in immediate termination of your subscription.

3. PAYMENT AND BILLING

3.1 Fees: Monthly fees are due at the beginning of each subscription period. Failure to pay will result in suspension or termination of service.

3.2 Price Changes: We reserve the right to change monthly fees upon 30 days' notice.

3.3 Automatic Billing: The Customer authorizes automatic billing for monthly subscriptions using the payment information provided.

4. PRIVACY AND SECURITY

4.1 Privacy: We are committed to protecting the Customer's privacy. Please see our Privacy Policy for detailed information on how we handle personal data.

4.2 Security: We implement security measures to protect Customer data, but we do not guarantee absolute security. The Customer is responsible for maintaining the security of its information.

4.3 Backups: Platform monitoring and backups are performed. However, these can be subject to failure, as they are automated processes.
The customer cannot claim any compensation for damages caused by loss of information, altered data, stolen data, among others in relation to the service provided.

5. TERMINATION, CANCELLATION and REFUNDS

5.1 Termination for Convenience: The Customer may terminate their subscription at any time. Fees are non-refundable.

5.2 Termination for Breach: We reserve the right to terminate the Customer's subscription immediately in the event of a breach of these Terms.

5.3 Cancellation: The Customer can cancel the subscription at any time. Cancellation will take effect at the end of the customer's current billing period.

5.4 Refunds: Instapop does not refund payments made for subscribing to monthly, annual plans or other terms. Instapop allows the possibility of canceling a plan at any time, as long as the customer does not renew the plan. Failure to pay for a subscribed plan during the renewal period results in the cancellation of the account and the end of the respective services.
After 30 days of cancellation, all content will be removed from the platform automatically. This operation is irreversible and does not entitle the Customer to obtain a copy of the data stored on the platform.

6. CHANGES TO TERMS

6.1 Changes: We may update these Terms from time to time. Changes will come into effect upon publication on our website. We recommend that the Customer periodically consult the Terms.

7. RESPONSIBILITIES AND LIMITATIONS

7.1 Disclaimer of Warranties: The service is provided "as is" without warranties of any kind.

7.2 Limitation of Liability: Under no circumstances will we be liable for direct, indirect, incidental, special or consequential damages resulting from the use of the platform.
Instapop does not guarantee that the service will be uninterrupted, timely, accurate or error-free.
Instapop is not responsible for any direct or indirect damages, including loss of profits, data or other intangible losses resulting from the unavailability of the service.

7.3 Limitations of third-party integrations: Under no circumstances will we be responsible for communication failures or failure of third-party software that we integrate.

8. DISPUTE RESOLUTION

In the event of a dispute with our platform, you can resort to a consumer Alternative Dispute Resolution Entity (RAL). For more information, see the Consumer Portal, at www.consumidor.pt

9. ELECTRONIC COMPLAINTS BOOK